Thank you for shopping at Kelvin Owusu MD. We aim to provide you with the best products and services possible. If for any reason you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us at [email address] or [phone number].
Exceptions
- Items marked as final sale cannot be returned or exchanged.
- Personalized items cannot be returned or exchanged unless they arrived damaged or defective.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cancellations
You can cancel your order within 24 hours of purchase. If you wish to cancel an order, please contact us immediately at [email address] or [phone number].
Policy Changes
We reserve the right to modify this return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
By making a purchase with us, you agree to abide by the terms and conditions of this return policy.
Last updated: 4th May, 2024
